We're really sorry, you should have received a 'We have received your email' email.  This isn't automatic, it can take a few days.  This means your request has been read by a human being.

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We have discovered that the emails of people who applied around about July - November 2019 probably didn't get to us, and were ate by the internet monster instead.

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We've thrown the monster some biscuits but we have lost your correspondence.  Our internet service provider said that doing what we'd paid for was a feature they no longer supported. 

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Please apply again and we'll try harder next time.